Troubleshooting

PDF or PowerPoint export fails

Separate a running export, daily quota, input limit, and network failure.

Content reviewed:
Actual interfaceCheck export status
1 / 2
Check remaining usage and reset timing first.
Review format, remaining usage, and any on-screen error in order.

Read the displayed state

Wait while the button says it is generating. Try after the midnight reset when the daily limit is reached. Stop repeated actions when another file is already being generated.

Test with a smaller Deck

If the starter exports, reduce the page count, Chart or Mermaid count, long code, and large tables in the original Deck. If it still fails, contact support with the error text and time.

Do not repeat the same request

Repeated attempts without changing the source may trigger usage or server-protection limits. Correct the input and retry once. If it still fails, preserve the Markdown and contact support instead of continuing to submit it.

If the issue continues, contact us with the error message and time. Do not include passwords or Markdown content.

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