Troubleshooting

The preview does not load

Diagnose a black, empty, or disconnected preview.

Content reviewed:
Actual interfaceDiagnose Preview issues
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Determine whether the symptom is in Markdown or Preview.
Compare source and Preview warnings, then fix the relevant line.

Separate source and connection problems

Undo the most recent Markdown change and check whether the known starter renders. Then reload the page and look for a Preview API connection message.

Build a small reproduction

If the starter renders, duplicate only the affected slide and remove the most recently added table, Chart, Mermaid diagram, or long code block one at a time. Keep the original Markdown somewhere else while diagnosing the issue.

If the problem continues

Record the template, action, visible error message, device, and browser before contacting support. Do not send your Markdown content or account password.

If the issue continues, contact us with the error message and time. Do not include passwords or Markdown content.

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